1. Click on New Support Ticket, which can be found towards the top of the page, under the "How can we help you today?" section.
   
   
2. In the Requester field, enter your email where we can best contact you.
   
   
3. In the Subject field, provide your company name or website link that you're referring to along with a short description about your ticket.
   
   
4. In the Priority field, select the priority level that best describes your ticket. Please refer to this article for more information about what each priority level means.
   • Emergency - Select this only if your website is down, if it has been infected with malware, or if it has been hacked.
     
     
   • Urgent - For time-sensitive tickets that need to be resolved asap. For clients with an Optimization Plan, please note that by choosing this option, your accrued hours for the month may be drawn up to 2x.
     
     
   • Standard - For all other tickets.
     
     
5. In the Description field, provide as much detailed information as you can about your ticket, and if applicable, attach any files/pictures that we'll need.
   
   
6. And Submit!